Support

After you sign in with Apple or Google, the app asks for your Santa Clara email address. We send a six-digit code to that address. Enter it in the app and you're verified. If the code doesn't arrive within a few minutes, check your spam or junk folder, make sure the address is spelled correctly, and ask for a new code.

Student events and Drops are only shown to students who have verified an SCU email. If you skipped that step, you'll still see campus events, dining and athletics, but not what students post. Verify your SCU email in the app to see and post student events and Drops.

Use the Report option on any post, Drop or profile, or send feedback from inside the app. Use Block on a person's profile to block them. Reports are reviewed within 24 hours against the community rules. If you feel unsafe, contact campus safety or emergency services first.

Open Settings in the app. There you can choose whether walking directions open in Apple Maps or Google Maps, and which calendar events are added to.

Open Settings in the app and switch off analytics and crash reports.

In the app, go to Settings > Delete account. Your account is scheduled for deletion and permanently removed after 30 days. If you change your mind within those 30 days, just sign back in and the deletion is cancelled.

Can't get into the app? Email support@up-to.co from the address on your account and we'll delete it for you.

Try these, in order:

1. Check that you have a working internet connection (Wi-Fi or cellular).
2. Update Up-To to the latest version from the App Store.
3. Close the app completely and open it again.
4. Sign out and sign back in.

Still broken? Email support@up-to.co with the details listed above so we can reproduce it.

Email support@up-to.co from the address on your account and tell us what you need: a copy of your data, a correction, or deletion. See the Privacy Policy for what we collect and how we use it.